Services

Helix Global Solutions reaches across the globe, with full-service operations in North America, Europe, Asia, and Middle East, added to this are fulfilment facilities in 14 locations servicing over 65 countries. Since 2002, Helix provides Loyalty, incentive and Reward fulfilment solutions plus full turnkey loyalty operations for many global Fortune 500 companies. Our hands on, make it happen approach to building loyalty and customer service has made us the go-to company for many of our competitors as well.


Some of the services we offer are: 

  • Program evaluation and Design
  • Full PCI IT solution (Admin)
  • Front End website and mobile
  • Backend Client Dashboard
  • Complete and relevant reward selections including;
  • Travel
    • Online portal
    • Live agents
  • Merchandise – warehoused at Helix
  • Ability to top up via Credit Card.
  • Gift cards:
    • Plastic via mail
    • E-codes
    • Client branded outgoing emails
  • Cash Rewards:
    • Use for Finance Investments
    • Deposit to Finance account
    • Pay Finance credit card
    • Pay down a Finance Loan etc.
  • Exchange points for cash
  • Point transfer between approved members – Real-time
  • Special events
  • Charitable donations
  • Analytics and reporting
  • Multilingual Customer Support Center
  • In-house logistics

 

Customer Service +

We maintain a strong bond with all our clients and providers and find innovative solutions using today’s technology.
 

Multilingual and well-trained customer service representatives can effectively serve our clients.
 

We listen, investigate and provide solutions to meet our Clients’ expectations.

We provide open dialogue with all our clients and always ensure to benefit all parties with a simple, efficient and cost-effective solution.

Marketing +

We provide a menu of opportunities to allow the perfect solution at the best value for our clients.

We conduct research and development for our clients to help them get an edge on their competitors.


We administer case studies to illustrate ideas of solutions that have been implemented along with their shortfalls and benefits.