CUSTOMER SERVICE

Helix Global Solutions is backed by its world-class Customer Satisfaction
Team. We would not be where we are without our strong network of
multilingual employees. With offices located all over the world,
our contact hours are flexible to suit your needs.

Complete Customer Satisfaction.

Our employees are passionate, knowledgeable individuals who are invested in personal and professional growth and whom we encourage to take initiative in order to provide your complete satisfaction.

At Helix, we are continuously working to improve our customer support to serve you better. That’s why our employees are always learning new methods to improve customer satisfaction through our dynamic training programs.

We Speak Your language.

Helix multi-lingual customer service support staff are available by phone, email, or live chat and will answer any inquiries 

you have in a timely and efficient manner, while following proper escalation protocols to ensure first call resolutions.

 

No matter where you are, we’ll adjust our schedule to suit your time zone.

Full Data Security.

We operate to the highest standards for data security and encryption. Our IT keeps your data protected and back-up for your protection.

KPI's

We deliver all the features needed for a successful reward program. 

We focus on ensuring the customer is offered answers to their enquiries.

• 24-hour order processing
• 5-day SLA
• In-house customer support
• Plug-in simple API
• PCI compliant

• Satisfaction guarantee
• Local shipping
• Global reach
• Pay on redemption
• Inventory on hand

Global Rewards for
Local customers.

14 office locations serving over 65 countries and growing.

Reach Out.

Find out how Helix Global Solutions can have a positive impact on your bottom line, increase sales, boost customer loyalty, 

motivate employees, and deliver a huge selection of rewards to customers all over the world. 

We don’t just deliver rewards, we develop strong relationships. View our privacy policy.

Got a Question/concern/comment?

Submit a ticket to our support team. We’ll work
around the clock to find you a resolution within 24 hours.